The primary objective of a student grievance procedure is to ensure concerns are promptly dealt with and resolutions reached in a fair and just manner. It is essential each student be given adequate opportunity to bring complaints and problems to the attention of TCCAE with the assurance each will be heard and due process afforded the student.
A grievance is a complaint by a TCCAE student involving an alleged misapplication or violation of any TCCAE policy or procedure that adversely impacts the student, or any other dispute within TCCAE that directly impacts the student in adverse manners. A Grievance may include, but is not limited to, complaints alleging (a) mistreatment by a TCCAE employee, (b) errors in the assessment of fees or other financial obligations, (c) registration errors, (d) loss of financial aid eligibility. A student is an individual who is enrolled to attend class full or part-time at TCCAE.
1st step: Informal Resolution:
Have you tried to resolve the problem informally with the person(s) alleged to have caused the grievance or with the direct supervisor/instructor?
A formal student grievance may be filed with the Assistant Principal
If not resolved by Assistant Principal, meeting with Principal is next step to resolve the issue.
TCCAE is accredited by the Commission of the Council on Occupational Education. If not settled at the institution level the accrediting agency (COE) may be contacted.
Every effort will be made to resolve the situation at the local level. In the event a student cannot resolve a conflict concerning his/her technical training at the local level, he or she may contact our accreditation agency or our state agency:
The Commission’s mailing address:
7840 Roswell Road
Building 300, Suite 325
Atlanta, GA 30350
Phone # (770)-396-3898 or (800)-917-2081
Florida Department of Education
Career and Adult Education
325 West Gaines Street
Tallahassee, Florida 32399-0400
Phone # (850)-245-0446